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docs - define litellm SLA

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Ishaan Jaff 2024-06-05 08:34:21 -07:00
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docs/my-website/docs/enterprise.md
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@ -36,7 +36,11 @@ Includes all enterprise features.
Professional Support can assist with LLM/Provider integrations, deployment, upgrade management, and LLM Provider troubleshooting. We can’t solve your own infrastructure-related issues but we will guide you to fix them.
We offer custom SLAs based on your needs and the severity of the issue. The standard SLA is 6 hours for Sev0-Sev1 severity and 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday).
- 1 hour for Sev0 issues
- 6 hours for Sev1
- 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday)
**We can offer custom SLAs** based on your needs and the severity of the issue
### What’s the cost of the Self-Managed Enterprise edition?