From a0f2aac3a332b97b75edc6a4602d66caee273d66 Mon Sep 17 00:00:00 2001 From: Ishaan Jaff Date: Wed, 5 Jun 2024 08:34:21 -0700 Subject: [PATCH] docs - define litellm SLA --- docs/my-website/docs/enterprise.md | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git a/docs/my-website/docs/enterprise.md b/docs/my-website/docs/enterprise.md index 84804aa5f1..0d57b4c25d 100644 --- a/docs/my-website/docs/enterprise.md +++ b/docs/my-website/docs/enterprise.md @@ -36,7 +36,11 @@ Includes all enterprise features. Professional Support can assist with LLM/Provider integrations, deployment, upgrade management, and LLM Provider troubleshooting. We can’t solve your own infrastructure-related issues but we will guide you to fix them. -We offer custom SLAs based on your needs and the severity of the issue. The standard SLA is 6 hours for Sev0-Sev1 severity and 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday). +- 1 hour for Sev0 issues +- 6 hours for Sev1 +- 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday) + +**We can offer custom SLAs** based on your needs and the severity of the issue ### What’s the cost of the Self-Managed Enterprise edition?